Placing an order:
Placing an order is very simple, if you scroll down the product page you will see close to the bottom of the page an “Add to Cart” button, click on this button to add the item to your paypal shopping cart, when ready to order simply fill in information such as your name, address & credit or debit card details in order to purchase.
Orders are placed through our web site using “PayPal”, this offers a secure method of paying with all credit/debit cards accepted & all payments are processed securely. If you don’t have a paypal account you can still pay using a credit or debit card, you do not need to sign up & at no time do we ever see your card details. We can only deliver to the address used at the time of placing the order, so please make sure this is the correct address for delivery, also by purchasing from us means you fully agree to our terms & conditions below.
Upon placing an order with us:
All of our products are entirely hand built to order personally for each customer, when making a purchase with us you only need to pay an initial deposit of 10% with the final payment being made on completion. Upon receiving your order we will contact you personally confirming that your order has been received along with more information regarding the build process.
The time it takes us to build, measure & fully test your amplifier or DAC is shown near the add the cart prior to ordering, it will never be longer than the stated timeframe & we keep you informed of the build progress with updates via E-Mail. A few days prior to completion of your amplifier or DAC we be in touch to arrange a convenient day of delivery using Royal Mail Special Delivery before 1pm.
Cancellation of an order just placed:
After placing an order, if you notice a mistake in your order or you simply have a change of mind, please contact me as soon as possible.
Due to the extremely high standards we apply to each & every amplifier & DAC we build, whereby each one is personally hand built to order for each customer & personalised with a specific code number registered only to that customer, we are unable to sell these on any kind of “trial basis” so please read the comments left on our web site from other owners to be sure this is what you require. This also means you are guaranteed to receive a 100% brand new item that has been built just for you & has never been used by anyone else before you, this is often not the case with home trials since you could be purchasing an amplifier that has already been in several homes for 30 days or more so essentially becoming second hand goods.
If you are unsure whether you actually require a headphone amplifier or DAC then please contact me for advice, if I feel your headphones would simply not benefit from amplification then I will give you advice on other ways to improve sound quality, while we are in the business of building & selling amplifiers, we would never be happy about building an amplifier for someone if we feel that their headphones or source may not actually benefit from one, therefore you will always receive honest advice rather than the usual sales pitch.
Once we have built, measured & fully tested your amplifier or DAC, I will contact you personally to let you know when to expect delivery, since we use “Royal Mail Special Delivery” this is guaranteed next day before 1pm so I can let you know exactly when your parcel will be delivered, someone will need to be available to sign for the package.
Taking delivery of your new amplifier or DAC:
When you have received your amplifier or DAC, please take the time to read the supplied instructions before use, also any damage caused during transit must be reported immediately, although it would be highly unlikely as we package our products extremely well.
3 Year UK Warranty (Terms & Conditions):
We are confident in the build quality & reliability of every amplifier or DAC we build, so rather than supplying the bare minimum requirement of 1 year, we provide our 3 year UK warranty for any amplifier or DAC purchased from our web-site. Our products over the years have proven to be extremely reliable so the warranty is really there for peace of mind. In the unlikely event that something needs attention then we will repair this free of charge within the warranty period.
You are responsible for sending the item back to us, if any part/s need replacing we will replace these completely
free of charge & send the item back to you.
Outside the 3 Year Warranty:
Once your warranty has expired, this is no problem as we provide long term support for everything we make well beyond our 3 year warranty, we offer a very similar service as before.
You are responsible for sending the item back to us, if any parts/s need replacing then we only charge for the
cost of the replacement part/s & the return postage, there will be no other charges.
The 3 year warranty does not cover the following:
- General wear & tear to the enclosure or front panel etc.
- If the amplifier or DAC has been tampered with or if any seals are broken.
- If any third party repairs have taken place, or any modifications made.
- Signs of abuse or damage caused by usage other than specified.
- Replacement of missing parts (external transformer)
We are able to provide this guarantee as we are confident in the quality & proven reliability of all our products, this ensures that when you own one of our products you will always receive full support for as long as you require.